privacy policy
1. Introduction
Magda Campbell Coaching respects your privacy and is committed to handling your personal information with care, integrity, and transparency.
This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit this website, make an enquiry, subscribe to updates, book a session, purchase coaching services, or otherwise interact with this business.
This business is based in Australia. Depending on the nature and size of the business, the Privacy Act 1988 (Cth) and the Australian Privacy Principles may apply in full, or the business may choose to follow privacy best practice voluntarily. Regardless, we are committed to managing personal information responsibly.
2. What Information We May Collect
We may collect personal information that is reasonably necessary for our business activities, including:
Your name
Email address
Phone number
Billing and payment details
Information you provide when completing forms, booking calls, joining a mailing list, or purchasing services
Information shared during coaching enquiries or sessions
Questionnaire, intake, reflection, or feedback responses
Technical data such as IP address, browser type, device information, pages visited, and website usage data collected through cookies or analytics tools
You do not have to provide all requested information, but if you choose not to, some services may not be available.
3. How We Collect Personal Information
We may collect personal information when you:
Contact us through the website, email, social media, or forms
Book a Chemistry Session, coaching session, or consultation
Purchase a service or program
Subscribe to newsletters or other marketing communications
Complete intake forms, surveys, feedback forms, or reflective exercises
Use this website
Communicate with us during the course of a coaching relationship
Where practical, we collect personal information directly from you.
4. Why We Collect and Use Your Information
We may collect, hold, use, and disclose your personal information to:
Respond to enquiries
Provide coaching services and related client support
Manage bookings, administration, and client records
Send service-related communications
Process payments and invoices
Improve website functionality, offers, and user experience
Send newsletters, updates, or marketing communications where you have consented or where otherwise permitted by law
Maintain internal records
Comply with legal obligations
5. Coaching Confidentiality
Coaching conversations are treated as private and confidential, subject to legal obligations and the limits set out in any separate coaching agreement.
As an ICF-aligned coach, Magda Campbell aims to provide a respectful, confidential, and non-judgmental coaching space. Coaching is not therapy, counselling, legal advice, financial advice, or medical advice.
Information shared during coaching will not be disclosed to third parties without your consent unless:
Disclosure is required by law
There is a serious threat to health or safety
It is necessary to protect legal rights
Disclosure is made to trusted service providers who help operate the business and who are expected to handle information appropriately
6. Marketing Communications
If you subscribe to our newsletter or other updates, we may send you emails about services, offers, resources, or news.
You can unsubscribe at any time by clicking the unsubscribe link in the email or by contacting us directly.
7. Cookies and Analytics
This website may use cookies, pixels, and similar technologies to improve performance, understand visitor behaviour, and support marketing activities.
These tools may collect technical and usage information. You can usually control cookies through your browser settings.
8. Third-Party Services
We may use third-party providers to help operate the business, such as website hosts, scheduling tools, payment processors, email marketing platforms, video conferencing platforms, analytics providers, and cloud storage services.
These providers may have access to personal information only to the extent necessary to perform services for us. Their own privacy practices will apply to the information they handle.
9. Overseas Disclosure
Some third-party service providers may store or process information outside Australia. By using the website or engaging with our services, you acknowledge that your information may be transferred to and stored in other countries where those providers operate.
We take reasonable steps to work with reputable providers, but we cannot guarantee the privacy standards of every overseas jurisdiction.
10. Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Access and Correction
You may request access to the personal information we hold about you, and you may request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading.
To make a request, please contact us using the details below.
12. Retention
We retain personal information only for as long as reasonably necessary for the purposes set out in this policy, or as required by law.
13. Complaints
If you have a privacy concern or complaint, please contact us first so we can try to resolve it.
Contact: hi@magdacampbellcoaching.com
If applicable under Australian privacy law, you may also have the right to complain to the Office of the Australian Information Commissioner.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this website with the effective date.
15. Contact
For questions about this Privacy Policy or your personal information, please contact:
Magda Campbell Coaching
Email: hello@magdacampbellcoaching.com
Location: Australind, Western Australia, Australia