terms of service

1. Acceptance of These Terms

By accessing this website, booking a session, purchasing a service, or otherwise engaging with Magda Campbell Coaching, you agree to these Terms of Service.

If you do not agree, please do not use this website or purchase services.

2. Services

Magda Campbell Coaching provides professional coaching services, including one-to-one coaching sessions, Chemistry Sessions, consultations, programs, digital resources, and other related services as described on the website.

Coaching is a collaborative, forward-focused process designed to support reflection, clarity, decision-making, and action. Coaching does not include therapy, counselling, psychology, legal advice, financial advice, business management services, or medical advice.

3. No Guarantees

We are committed to providing coaching services with care, professionalism, and integrity. However, coaching outcomes depend on many factors, including your own participation, decisions, effort, and circumstances.

For that reason, we do not guarantee any specific personal, business, financial, or emotional outcome.

Nothing on this website should be interpreted as a promise of results.

4. Client Responsibility

You remain responsible for your own decisions, actions, wellbeing, and results.

You agree to:

  • Provide accurate information when booking or purchasing.

  • Participate honestly and respectfully.

  • Take responsibility for your own choices and follow-through.

  • Seek appropriate professional support where needed.

  • Use coaching as a supportive process, not as a substitute for therapy, medical care, legal advice, financial advice, or other professional advice.

If you are experiencing a mental health crisis or need clinical support, coaching may not be the appropriate service.

5. Bookings and Payment

Fees, inclusions, and payment terms will be set out on the website, invoice, proposal, checkout page, or separate coaching agreement.

Unless otherwise stated:

  • Payments must be made in advance.

  • Your booking is confirmed once payment is received.

  • All prices are in Australian dollars unless stated otherwise.

We may use third-party payment processors. We do not store full card details on our own servers unless explicitly stated.

6. Rescheduling, Cancellations, and No-Shows

For paid coaching sessions, at least 48 hours' notice is required to reschedule unless otherwise stated in a separate agreement.

If you cancel late or do not attend a scheduled session, the session may be treated as used and fees may be non-refundable.

If we need to reschedule a session, we will offer an alternative time.

7. Refunds

Refund rights are subject to any rights you may have under Australian Consumer Law.

Unless otherwise required by law or expressly stated in writing:

  • Completed coaching sessions are non-refundable.

  • Change-of-mind purchases are generally not refundable.

  • Package refunds, if offered, may be adjusted to reflect sessions already delivered, time already reserved, and any materials already provided.

Where a separate signed coaching agreement applies, that agreement may include additional terms about notice periods, unused sessions, credits, or refunds.

8. Separate Coaching Agreement

If you become a coaching client, you may also be asked to enter into a separate coaching agreement.

If there is any inconsistency between these website Terms of Service and a signed coaching agreement, the signed coaching agreement will apply to the extent of that inconsistency.

9. Confidentiality

We aim to treat client information and coaching discussions as confidential, subject to legal obligations, safety concerns, and the terms of any separate coaching agreement or Privacy Policy.

10. Intellectual Property

Unless otherwise stated, all content on this website, including text, graphics, branding, downloads, resources, worksheets, videos, and course materials, is owned by or licensed to Magda Campbell Coaching.

You may use purchased or downloaded materials for your own personal, non-commercial use only.

You must not copy, reproduce, republish, distribute, modify, sell, share, or exploit any content without prior written permission, except as permitted by law.

11. Website Information

We aim to keep website information accurate and up to date, but we do not guarantee that all content is complete, current, or error-free.

We may update, remove, or change website content, services, pricing, or availability at any time.

12. Third-Party Links

This website may contain links to third-party websites or services. These are provided for convenience only.

We are not responsible for the content, privacy practices, or terms of third-party sites.

13. Limitation of Liability

To the maximum extent permitted by law, we exclude liability for any indirect, incidental, special, or consequential loss arising out of or in connection with your use of this website or services.

Nothing in these terms excludes, restricts, or modifies rights that cannot be excluded under Australian Consumer Law or any other applicable law.

Where liability cannot be excluded, it is limited to the extent permitted by law.

14. Termination

We may suspend or refuse access to services or the website if there is misuse, abusive behaviour, non-payment, repeated non-attendance, or conduct inconsistent with the purpose of the coaching relationship.

You may discontinue services in accordance with the terms of your package, invoice, or separate coaching agreement.

15. Governing Law

These Terms of Service are governed by the laws of Western Australia and applicable Commonwealth laws of Australia.

16. Contact

For questions about these Terms of Service, please contact:

Magda Campbell Coaching

Email: hello@magdacampbellcoaching.com

Location: Australind, Western Australia, Australia